We have all seen it or witnessed it before, a customer who is antagonistic, rude, and obnoxious, treating the employee and even the manager or business owner so poorly that they end up belittling the person and making everyone around them uncomfortable. They behave this way because they believe that such aggressiveness coupled with a raised voice and an attitude of anger will get them better service. Stop and think about that for one minute. I am sure you also see the irony and ridiculousness of such a thought process. Yet some people just can’t help themselves, missing the whole …
Source:: Vail Daily Feed
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